Natalya Bucuy
Natalya Bucuy is a content marketer at LiveHelpNow. With expertise in customer service and marketing, she has written numerous articles on the topic of customer experience, employee experience, and small business operations.
All articles by this author
Call Center Motivation Tips to Boost Agent Engagement
09/16/2020
What if we told you that 74% of your employees are at risk of burnout? That a third of your workers will leave your company within three years. And the turnover rate among your team members is projec...
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First Words Matter: Guide to Customer Greetings
09/15/2020
You never get a second chance to make a first impression. Will Rogers was on to something when he said that, and we think the theory applies to customer greetings. For customer serv...
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Major update to LiveHelpNow Challenge. Gamification is here.
08/03/2020
Hey, Friends! We’d like to let you in on a little secret. Only a few of our customers may know that LiveHelpNow also owns and operates HelpSquad (helpsquad.com), a 24/7 call center employing 30...
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Coronavirus: Coping with Anxiety
03/18/2020
What would you do if you had nothing, but time? Well, maybe not completely nothing. You’d still have a roof over your head, food in your pantry, and your family by your side. And then you’d have t...
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COVID-19: Our Response to the Outbreak
03/16/2020
In the midst of global COVID-19 pandemic, it’s easy to give into the panic. Schools and business closures, grocery and supplies shortages, and announcements of new cases of the coronavirus daily h...
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5 SMS Marketing Mistakes and How to Avoid Them
03/03/2020
When it comes to business, you want to stay in contact with your customers. But, you also want to reach out to them without bothering them. If you do it properly, you can accomplish this through text ...
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Here Comes the Bride… and She’s Using Live Chat Text Messaging
01/24/2020
As a local, family-owned, brick and mortar business, we are always looking for ways to differentiate ourselves and stay relevant. Our store, Darianna Bridal & Tuxedo in Warrington, PA, dresses t...
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Chatbots: The Business Guardian Angel!
01/15/2020
Chatbots, a form of artificial intelligence, conduct chat through auditory or textual methods. Their purpose is to help businesses answer customers as any human agent would do. Interesting, isn’t it...
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How Customer Service Technology Will Shape the Future
01/02/2020
For any business to excel, impeccable customer service is simply non-negotiable. Great customer service will not only pull in new clients for you, but it will also improve customer loyalty. ...
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6 Cross-Selling and Upselling Tactics that Work
12/13/2019
“Would you like fries with that?” These are arguably the 6 most common words spoken in fast food restaurants around the world. The same question is also responsible for a significant percentag...
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