Natalya Bucuy

Jan
18

01/18/2019

Businesses are beginning to realize that the easiest path to higher sales is to roll out the red carpet for their customers. According to a study conducted by Forrester, 72% of businesses say  improv...

Jan
14

01/14/2019

Typically, major technological advancements generate a sense of excitement. However, they also have the ability to create controversy. Often there is an underlying concern that rapid innovation will ...

Nov
15

11/15/2018

In the sales and customer service field, making the customer like you is crucial to providing good service. It’s already a challenge to make someone like you in person. But when all you have is a c...

Oct
29

10/29/2018

When you are tagged in sports, it means you’re out of the game (just like this little baseball player pictured). But when it comes to help desk tagging, a tag means that you are winning the cust...

Oct
25

10/25/2018

Any flourishing business must be prepared to deal with “monster” clients. Are you ready to handle a crisis when your customer is an extremely irritated Sasquatch? You may think it’s a myth. You�...

Oct
16

10/16/2018

Customer loyalty is highly important to any successful business. In order for your business to be financially healthy, you want to reduce customer churn (without resorting to any drastic measures such...

Oct
11

10/11/2018

Hey there! We released a couple new reports today in Analytics: Chats by chat window stats. You will now be able to access reporting on how many times customers use each of the chat windows that you s...

Oct
10

10/10/2018

This can happen to anyone. You sit down at your desk to work and you notice that there is a piñata full of bees hanging above your head. How did it get there? Where did it come from? These question...

Oct
04

10/04/2018

Your customers want to text! Did you know that LiveHelpNow offers a unique feature that lets your customers text your business landline, and have that conversation routed to a live customer service de...

Apr
30

04/30/2018

A poor attitude and lack of confidence toward your business can spell major trouble. Studies have shown a direct correlation with lack of trust and customers jumping ship to another brand. While it’...