Natalya Bucuy
Natalya Bucuy is a content marketer at LiveHelpNow. With expertise in customer service and marketing, she has written numerous articles on the topic of customer experience, employee experience, and small business operations.
All articles by this author
NEW: Terminate chats with time delay, automatic messages for idle chat sessions
04/19/2018
We would like to tell you about the recent LiveHelpNow Live Chat System update carrying two worth noticing features. Ability to end chat with a time delay. Imagine a chat session where the last...
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Live Chat Apps: 5 Eye-Popping Statistics to Improve Your Customer Service
04/16/2018
Customer service is becoming faster and more competitive than ever before. Live chat apps along with customer service data can drive a strategy that helps better serve your customer base. If you’re ...
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What are the Best Trends for Live Chat Apps in 2018?
03/23/2018
When it comes to customer service, live chat apps hit the mark on many levels. It provides an instantaneous solution to connecting with customers and helping to solve problems. Live chat apps also bui...
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Choosing the right Help Desk Software for Customer Support
03/01/2018
How to Streamline Customer Communications with Help Desk Software As customers are tweeting at your brand and blasting off support e-mails during all hours of the day, it’s no surprise that customer...
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6 Reasons Why You Need Live Chat Support
02/23/2018
In today’s digital world, customer service is a race against the clock. Responsiveness to customer inquiries is critical, and instant gratification makes those customers want answers faster than eve...
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Tracking Conversions Influenced by Live Chat and Email Support Interactions
02/15/2018
LiveHelpNow Launches Conversion Tracking for Your Live Chat Sessions and Support Tickets The best part of tracking anything is when you finally catch it. As our company cat can tell you, that’s ...
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Facebook Integration
02/05/2018
LiveHelpNow Help Desk Software allows companies of all sizes to interact with their customers via live chat, SMS/text, email , traditional phone, Twitter and now…Facebook! Yes, LiveHelpNow can ...
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New report: Tickets by Source
01/10/2018
Ever wonder what percentage of support tickets your account receives comes from email and how many via Twitter or Facebook posts? Or how many are submitted by agents vs customers? Well now you can see...
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5 Ways to Overcome Sales Reluctance
12/09/2017
A lot of businesses hinge a big majority of their bottom line from their sales profits. That’s why it ‘s no wonder that selling is such an important part of our everyday working atmosphere. Despit...
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The things that scare us about SEO for small businesses
12/09/2017
Working closely with small business has given us a great insight into the day-to-day challenges small business owners face. One of them is staying competitive in an increasingly online-dominated world...
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