Natalya Bucuy
Natalya Bucuy is a content marketer at LiveHelpNow. With expertise in customer service and marketing, she has written numerous articles on the topic of customer experience, employee experience, and small business operations.
All articles by this author
Security incident Nov 23rd, 2017
11/25/2017
BETHLEHEM, PA – LiveHelpNow has identified a cybersecurity incident in which an attacker was able to compromise one of our CDN (content delivery network) servers and amend HelpOut widget JavaScrip...
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LiveHelpNow updates August 21st
08/22/2017
The following updates were released today: Eventing API (webhooks) will now send chat dates in the account’s time zone set in Admin Panel->My account->Account info Eventing API (webho...
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Wishes Can Come True with Secure Forms
08/03/2017
Did you ever wish you had a secure way to receive or exchange sensitive information within a chat? Collect orders right within chat window?! Well, wishes sometimes do come true, especially if you co...
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Take the LiveHelpNow Challenge and Kick Start Your Success
07/28/2017
Sometimes a little healthy competition is just what you need to help kick start your success. As you can see, there’s really nothing like victory to put a happy smile on your face. If you want...
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Geeks Rule: How to Look Smart and Influence People with LiveHelpNow’s Knowledge Base
07/20/2017
Everyone wants to look smart. Let’s face it, geeks rule. Now you can look smart and help your clients at the same time with a knowledge base system from LiveHelpNow. More than 80% of consumers le...
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Chat Sessions Going off the Rails? Sentiment Analysis Helps Put You Back on Track
07/13/2017
Live Chat is all about keeping customers happy and shopping carts full. If a Chat session is going off the rails, Sentiment Analysis from LiveHelpNow helps put you on the right track. Good customer...
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Need Help? This is the Kind of Ticket you Want to Get
07/06/2017
Most people try not to get tickets—but with LiveHelpNow, we make it easy for you to get the kind of ticket that boosts your business profile and your customer happiness. Trying to manage customer c...
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Can It! Save Time with Canned Responses During Your Chat Sessions
06/16/2017
Answering the same questions repeatedly can be frustrating. Worse yet, it can reduce the efficiency of your chat agents. What is a live chat agent to do? Create canned responses! Canned resp...
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The Only Thing Certain in Life is Change
06/01/2017
Fortunately, change is sometimes for the better. Here’s an example. Just like old-fashioned land line telephones replaced smoke signals, carrier pigeons, and shouting at the top of your lungs from...
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When You Need Professional, 24/7 Customer Service, HelpSquad Comes to the Rescue!
05/12/2017
It’s a given—top-notch customer service boosts sales, converts leads, and keeps your customers happy. It’s also a sure bet that missed calls, inaccurate information, and rude Chat agents ...
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