Natalya Bucuy
Natalya Bucuy is a content marketer at LiveHelpNow. With expertise in customer service and marketing, she has written numerous articles on the topic of customer experience, employee experience, and small business operations.
All articles by this author
Are Your Spelling Mistakes Costing You Customers?
12/23/2014
They say you only get one shot at a first impression. In the world of customer service, that first impression often comes in the form of text, and where there’s text- there’s massive spell...
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7 Reasons You Should Invest in Knowledgebase Software
12/09/2014
Having a knowledge management system is no longer optional. In fact, even if you haven’t specifically thought about it, your company probably already has some sort of knowledge management system (a...
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Manage email/ticket workflows with Ticket Triggers
11/11/2014
Email-Ticket Management is a complete help desk solution that keeps your business communications organized and efficient. All the support emails, web form submissions, and Twitter tweets you receive ...
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What Does the LiveHelpNow Challenge Mean for YOU?
10/17/2014
These days, customer service is king. Companies like Amazon are constantly heralded for their exceptional customer service, and their constant willingness to go above and beyond for their customers. ...
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Search every word in your chat history, Automate chat greetings, and Add external watchers to tickets.
09/26/2014
You can now search through all the text in your chat history, automate chat greetings, and enable secured chatting on unsecured pages without making code changes. A new beta feature has also been intr...
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Improved Analytics and Ticket Surveys help you capture more customer feedback
09/10/2014
We’ve updated the look and feel of the charts and graphs in LiveHelpNow Analytics to make them more accessible & responsive. View & Sort Chat, Ticket, and Call history using multiple ta...
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The Buying Process and The Impact of Technology
09/09/2014
You’re not imagining it: Consumers are more impatient than ever before. According to the National Center for Biotechnology Information, attention spans are shrinking – dropping from 12 seconds in...
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How, When, and Why They Buy? The Psychology Behind Online Buyer Behavior
08/19/2014
If you are a business owner, the one thing you can never be sure of is customer behavior. It can seem less complicated to make your yearly budget, audit your inventory or file your self-employed busi...
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How to Boost Your Productivity by Outsourcing
07/24/2014
Whether you’re a small business owner, solo entrepreneur, or just a hard working person trying to get more done in less time, you can maximize your productivity by outsourcing. A lot of people ...
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June LiveHelpNow Challenge Winners Released
07/09/2014
We are proud to announce The LiveHelpNow Challenge Winners! We would like to congratulate the top ranking companies who provided excellent customer service in the month of June! The LiveHelpNow chall...
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