Natalya Bucuy
Natalya Bucuy is a content marketer at LiveHelpNow. With expertise in customer service and marketing, she has written numerous articles on the topic of customer experience, employee experience, and small business operations.
All articles by this author
Save Filters for Tickets and Access your Media Library
02/19/2014
LiveHelpNow Email-Ticket Management includes a Ticket Filter to sort through customer inquiries with absolute precision. The Ticket Filter makes it easy to search for past resolutions to current is...
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Customer Service Cornerstones For Your Online Business
02/18/2014
As a business owner and a consumer, you know that a company’s level of customer service can make or break a customer’s loyally and commitment to a brand. Unfortunately one drawback of running a...
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Important Statistics for Your Business in 2014
02/07/2014
Two months into the new year, most of us have abandoned our new years resolutions. While the motivation for self-improvement may be waning, we should avoid losing our annual perspective on business. ...
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New Features Coming to LiveHelpNow in 2014
02/04/2014
LiveHelpNow Customer Service Software Rated #1 for 2014, with additional features coming soon… Visitor Triggers with Lead Scoring for the Live Chat System Visitor Triggers will...
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Managing Email Overload with Mass Ticket Actions
01/20/2014
How do you manage email overload when you receive hundreds or even thousands of customer inquiries on a daily basis? Until recently there’s been no easy answer to that question. You can divide ...
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Search Chat History- Gain new insights into past chats
12/16/2013
The latest LiveHelpNow release expands your ability to search chat history, allows you to tag past chats, and displays more relevant customer information in your call history. Read on for more details...
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Avoid Nightmare Holiday Customer Service
12/12/2013
Did you know that 74% of people say that customer service around holiday time is the worst it is all year? Did you know that 91% of people surveyed feel that businesses should be better prepared for ...
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TOP 10 REASONS TO TRY LIVE CHAT ON YOUR WEBSITE
12/05/2013
Whether you’ve had an online business for years or you are just getting started, there are endless benefits to adding live chat to your website. We’ve narrowed down the top ten reasons to...
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Brand Blunders: Cautionary Tales & Lessons Learned
11/20/2013
At some point, every brand will find themselves in a less than desirable place publicly. It happens. Whether it’s an accidental offensive public statement or a vocal customer who spreads stories of...
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Live Chat Queuing- Balance Agent Workload in Call Centers
09/27/2013
In the fast-paced environment of a modern call center, the efficient use of time is the key to both happy customers and satisfied management. Traditionally, live interactions between call center ag...
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