Natalya Bucuy
Natalya Bucuy is a content marketer at LiveHelpNow. With expertise in customer service and marketing, she has written numerous articles on the topic of customer experience, employee experience, and small business operations.
All articles by this author
Mastering the Sales Funnel: How to Regain Disgruntled Customers
10/25/2012
Maybe you’ve succeeded in walking customers through your funnel step by step. Vetting them, making them happy, and keeping them around. But chances are some of your interactions didn’t go so smoot...
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Mastering the Sales Funnel: How to Build Long-Term Loyalty
10/23/2012
You’ve generated new leads, qualified them, pursued them, and gotten the sale. Now how can you keep those shoppers coming back? Loyal customers keep companies alive, not only through repeated busine...
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Mastering the Sales Funnel: Turning Leads into Sales
10/18/2012
Courtesy of FreeDigitalPhotos.net Once you’ve got leads coming in, take the next steps to walk them toward the register. The process may not always be speedy, but taking the time to parse through po...
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Mastering the Sales Funnel: How to Generate Leads
10/16/2012
Courtesy of FreeDigitalPhotos.net Sometimes, small business owners can get so caught up in their end product or the bottom line that they forget about the process it takes to get there. While its true...
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Topics in Small Business: Going Green
10/09/2012
Courtesy of FreeDigitalPhotos.net Making your office and operations environmentally friendly is a positive change for all parties involved – the Earth, your budget, and your customers. It doesn’t ...
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Topics in Small Business: Writing a Business Plan
10/04/2012
If you’re just getting your small business off the ground, chances are you’ll need funding. To win over investors, you need a stalwart business plan, with as many details and supporting evidence a...
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10 Customer Service Facts You May Not Know
10/02/2012
Courtesy of FreeDigitalPhotos.net Did you know that every year, the first full week of October is recognized as Customer Service Week? An international celebration, the festivities honor not only the ...
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How Solopreneurs Can Be Customer Service Whizzes
09/27/2012
Customer service is a kind of job that takes up a lot of time and energy. And because of the nature of the job, it involves plenty of human interaction. Now that’s all well and good for a big co...
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Web Design for Small Business Owners
09/25/2012
Table Of Contents Why is website design for small business important?When doing a small business website design, keep in mind these three key...
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How to turn idle help desk agents into productivity powerhouses
09/18/2012
Courtesy of FreeDigitalPhotos.net If you oversee a help center, you’ve likely noticed that unpredictable call volumes can leave you with the difficult task of managing periods of idle time. Inactive...
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