Natalya Bucuy
Natalya Bucuy is a content marketer at LiveHelpNow. With expertise in customer service and marketing, she has written numerous articles on the topic of customer experience, employee experience, and small business operations.
All articles by this author
How to Adapt Call Center Tactics to Chatting
08/09/2012
Courtesy of FreeDigitalPhotos.net “Time is money.” Ben Franklin coined this saying in the 1700s, and it’s especially true today for businesses looking to expand. So if you’re c...
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6 Reasons Non-Profits Need Chat
08/07/2012
Live chat software has often been touted as a complete helpdesk solution for businesses, but it’s not just for customer service reps sitting at desks with headsets on all day, trying to make sales. ...
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How Pre-Chat Customer Info Can Lead to More Sales
08/02/2012
You’ve heard how collecting customer feedback can help you uncover and fix mistakes, improve service, and better understand your shoppers. In the long run, that helps to forge stronger customer loya...
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How to be an Olympic Brand-Builder
07/26/2012
Courtesy of FreeDigitalPhotos.net With the 2012 Olympics opening tomorrow, pressure is stacked on London to make the experience successful and memorable for all involved. Among the many responsibiliti...
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Google Adwords put live chat front and center, so should you do the same?
07/24/2012
You may already know that AdWords allows you to add extensions to your Google ad, whether it’s your business location, phone number, additional product info, or social media links. Now, Google is te...
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5 ways to direct users to self help options on your site
07/19/2012
Courtesy of FreeDigitalPhotos.net Previously on this blog we have covered why it’s smarter to invest in self help options instead of making users call or email every time they have a problem. Be...
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Mobile Technology: Find the balance between work and life
07/17/2012
Want to find the best local happy hours? There’s an app for that. Want to see if you can get those shoes on sale? There’s an app for that. Want to track finances, manage employees, and access CRM ...
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7 ways to speed up customer service and reduce churn
07/10/2012
Your customers are all busy people. When something breaks — a payment not received, a shipment delayed, faulty merchandise shipped — you will have to fix it as soon as you can. The faster ...
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Companies who invest in customer experience reap rich rewards
07/05/2012
If you have been reading this blog for any amount of time, you may have noticed a recurring theme. We passionately believe that only those companies providing a brilliant customer experience will be a...
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7 reasons excellent customer experience can be your ace in the hole
06/25/2012
Can I make an informed guess? The economy is terrible and you are staring across at the competition, sitting pretty on a pile of cash. On the surface, things don’t look good. But what if I told ...
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