Natalya Bucuy
Natalya Bucuy is a content marketer at LiveHelpNow. With expertise in customer service and marketing, she has written numerous articles on the topic of customer experience, employee experience, and small business operations.
All articles by this author
Automatically send customers their chat transcript and invite them to take a survey
06/07/2012
Looking for an easy way to connect with your customers? Remind them of their positive experience with your brand by sending them a copy of their latest chat transcript. You can even link a survey to t...
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7 strategies for getting word of mouth advertising from customers
05/22/2012
A good word from customers to their friends and family is worth its weight in gold for you, the marketer. It’s the most effective form of marketing in terms of ROI and also the most sustainable....
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7 reasons why phones should not be your primary customer service channel
05/15/2012
If you are like most small businesses, you will have a phone support option that is either operated in-house or outsourced to a third party call center. In many cases, that’s the only support op...
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Provide excellent customer service without wasting time
05/08/2012
With the LiveHelpNow HelpOut Tab® you can point customers with routine support questions to online help before they can pick up the phone to call you. With over 8,000 customer accounts, LiveHelpNow ...
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iPhone App for the Live Chat System
03/21/2012
Our new iPhone App is now available to LiveHelpNow Live Chat System subscribers in the iPhone App Store free of charge! For the first time, you can have the LiveHelpNow experience in the palm of you...
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6 smart and cost effective strategies for getting loyal customers
02/07/2012
A new customer always comes with the baggage of acquisition costs. It’s only when that customer returns for a second purchase that you can make 100% on your profit margin.In some sectors, compan...
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Live Chat Tagging – How to get detailed information about the content of your chat traffic
02/06/2012
Your staff took 100 chats this week; how many were for sales, how many for support, how many were for something else? Unless you’ve set up a multitude of separate departments, it’s difficult to kn...
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Tired of seeing ‘You’ or ‘Visitor’ instead of your customer’s name in chat?
02/06/2012
Make chat personal again by interacting with prospective customers on a first name basis. Our latest update to the live chat system allows the name a visitor enters in pre-chat requirements to be thei...
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The LiveHelpNow live chat window – Designed with your brand in mind
02/06/2012
The live chat window is often a visitor’s first point of contact with your company, and it should be designed to reflect your brand. The latest release of the LiveHelpNow chat window is easier to cu...
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5 principles that make multitasking with live chat easier
01/31/2012
Offering a live chat option on your website is a great start at being more responsive to your market’s needs. But if you have decent traffic and your agents process one chat request at a time...
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