Natalya Bucuy
Natalya Bucuy is a content marketer at LiveHelpNow. With expertise in customer service and marketing, she has written numerous articles on the topic of customer experience, employee experience, and small business operations.
All articles by this author
Are talkative customers clogging up the phone lines?
01/09/2012
One of our previous posts talked about strategies you can use to talk with angry customers and turn the situation around. Another unenviable situation you might face is when the caller just loves the ...
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5 Strategies to Transform Your Live Chat Service Into a Sales Channel
01/04/2012
Table Of Contents 1. Understand your business2. Understand your customers3. Know when to start a chat4. Don't be pushy5. Personalize con...
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6 things service reps should do when an angry customer calls
12/14/2011
When you are running a business you won’t be able to please all customers no matter how hard you try. In some cases that translates into an angry customer dialing the contact number and swearing...
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6 tips on turning customer feedback into business intelligence
12/08/2011
So you have got the memo and have started collecting customer feedback. Congratulations. But that is only the first step of a long process. An ideal customer feedback scenario would be when the entire...
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Is the FAQ on your site really helping customers?
12/04/2011
You might have been hearing a lot of talk about how a well written FAQ can be a powerful customer service asset. And it is true- customers and prospects really do appreciate a well written FAQ section...
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5 tips on motivating your help desk employees – Part 2
11/30/2011
This is part 2 of a two part series about motivating your help desk department. Part 1 is here. In the last blog post I talked about why a company needs to keep the morale of the customer service dep...
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5 tips on motivating your help desk employees – Part 1
11/25/2011
Some of the most important employees of your organization work at the helpdesk. They are the first to deal with prospects and customers and your brand image depends a lot on how they do their job. Con...
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LiveHelpNow speaks Greek and now so can you!
09/12/2011
The world’s just gotten a little smaller and your sales opportunities have just gotten a lot bigger. We’re writing to let you know about an exciting new feature now available in our live c...
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Sell baby sell – customer service and lead generation, redefined
08/21/2011
The day before yesterday I was shopping online. More specifically, I was looking for some rock climbing shoes as some vacation time was coming up and the great outdoors beckoned. As I clicked on the s...
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Are you missing your 3 am phone call?
07/15/2011
By this time you are looking pretty good in the customer service department if you have implemented Live Chat, a Ticketing System, and a Knowledge Base. You have a live chat system on your site which ...
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