Natalya Bucuy
Natalya Bucuy is a content marketer at LiveHelpNow. With expertise in customer service and marketing, she has written numerous articles on the topic of customer experience, employee experience, and small business operations.
All articles by this author
How to slash thousands of dollars from customer service budgets..
06/11/2011
and deliver the same levels of service as before? This post is meant for you if you have a website and Sell products or services that generate a lot of customers’ questions Need to deliver post...
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LiveHelpNow sponsors The Dreyfuss Initiative
06/10/2011
Friday, June 10, 2011 Lovely Alena & Richard Dreyfuss Richard & us. Awesome! Finally setup for the event, smiles ...
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Customer email management giving you nightmares? Here’s your shining knight
05/25/2011
The case of the missing shoes Robert is window shopping for shoes online. He lands on a store and likes what he sees in the selection. He picks out a pair and orders it- the store advertises a three d...
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Chatting your way to customers and profits
05/18/2011
This post will be about live chat. After reading this we hope that you will have enough information to make an informed decision regarding Live Chat systems and get the complete lowdown on costs and b...
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Are you losing customers and bleeding profits?
05/12/2011
If a number of your customers are saying something along the lines of “I am not buying from you again” it does not mean that your products or service offerings are bad. You can be perfect ...
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How to increase live chat volume
03/17/2011
Make Sure Your Staff is Ready Staff can be easily prepared and trained to know how to use the operator panel and handle multiple incoming chats simultaneously. Don’t Hide the Chat Button Placeme...
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Live Chat Software and SEO
01/19/2011
Live chat software not only improves your customer conversion and retention rate- it can also trim about 20% from your advertising costs. Are you interested in refining your PPC campaign search terms ...
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How cloud computing and live chat software foster better customer relationships
01/13/2011
Although there are many differences between startups and long established growing businesses, they still have one thing in common: they rely on client satisfaction in order to remain profitable. A key...
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Tracking and Improving the Effectiveness of the Help Desk
06/17/2010
The help desk staff is an essential link between the customer and the company. It is through efficient and helpful customer service provided by this staff that the company gains and retains loyal cust...
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The Art of Excellent Customer Service
06/09/2010
Because the customer is the lifeblood of any business, excellent customer service should be the primary method used to retain a loyal client base. Anyone dealing directly with clients has the responsi...
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